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Privacy Policy

A.R.C Inspection Services LTD (“we”, “us”, “our”, or “A.R.C”) operates the website arc-inspection-services.com (the “Site”). We are committed to protecting the privacy and security of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our Site, submit inquiries, request quotes, or otherwise interact with us.

By using the Site, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not use the Site or provide us with any personal information.

1. Information We Collect

a. Information you provide directly
  • Name, company name, job title
  • Email address, phone number, mailing address
  • Details in quote requests, contact forms, or messages (e.g., project descriptions, location, service needs)
  • Any files or documents you upload (e.g., drawings, specifications — which may contain personal information)
  • Any other information you voluntarily provide through the Site
b. Automatically collected information
  • IP address
  • Browser type/version, operating system, device type
  • Pages visited, date/time of access, duration, referring/exit pages
  • Cookies and similar technologies for Site functionality and analytics (see Section 5 below)
c. Information from third parties
  • Analytics tools (e.g., Google Analytics)
  • If applicable: business directories, referrals, or public sources (limited and only as needed)

We do not intentionally collect sensitive personal information (e.g., health, racial/ethnic origin, financial details beyond basic contact) through the Site.

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries, provide quotes, and deliver inspection/testing services
  • Communicate about projects, scheduling, reports, and follow-ups
  • Improve the Site and our services
  • Detect and prevent fraud, errors, or misuse
  • Comply with legal obligations (e.g., regulatory reporting in the inspection industry)
  • For internal business purposes (e.g., analytics, quality assurance)
  • With your consent, for marketing updates about our services (you can opt out anytime)

3. Sharing Your Information

We do not sell personal information.

We may share personal information with:

  • Service providers (e.g., website hosting, email providers, cloud storage, analytics — bound by confidentiality)
  • Professional advisors (e.g., lawyers, accountants) when required
  • In connection with a business transaction (merger, sale, reorganization)
  • To comply with law, court orders, regulatory bodies (e.g., safety/inspection regulators), or protect rights/safety
  • With your explicit consent for any other purpose

4. Cookies and Tracking Technologies

We use essential cookies for Site functionality (e.g., form handling) and performance cookies for anonymous usage analytics (e.g., Google Analytics).

We do not use cookies for targeted advertising. You can manage cookie preferences via your browser settings or our cookie consent banner (if implemented). Disabling cookies may affect Site features.

5. Your Privacy Rights (PIPEDA and Other Laws)

Under PIPEDA, you have the right to:

  • Access your personal information we hold
  • Challenge its accuracy and request corrections
  • Withdraw consent to collection/use/disclosure (subject to legal/service obligations)

If you are in certain U.S. states or the EU/EEA/UK (and applicable thresholds are met), additional rights may apply, such as:

  • Deletion, portability, opt-out of certain processing
  • Limiting use of sensitive data
  • Non-discrimination for exercising rights

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined, provide services, meet legal/regulatory requirements (e.g., industry record-keeping for inspections), or resolve disputes. After that, we securely delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or storage is completely secure.

8. International Transfers

As a Canadian company, your information is primarily processed in Canada. If transferred outside Canada (e.g., to U.S.-based service providers), we ensure appropriate protections (e.g., contracts with privacy safeguards).

9. Children's Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be posted here with a revised effective date. Significant changes may be highlighted on the Site or via email (if we have your contact).

11. Contact Us

For questions, access requests, complaints, or to exercise your rights:

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